Assessing Corporate Culture - Southwest Airlines

Formal Statements about the Organization The Mission of souwest Airlines is inscription to the highest quality of client Service delivered with a sense of warmth, friendliness, someone pride, and Company Spirit. ( southwest, 2005). souwest Airlines mission report (attached) is unique beca ingestion the control focuses on the employees as the primary guest. Without the employees, the entire mission statement falls apart. Southwests school of thought of Happy employees make blissful customers (Southwest, 2005) is one of the primary reasons for the airlines success. If the employees atomic number 18 happy, their attitudes soupcon reflect how they feel. This reflection of happiness can be seen by the customers. It gives them a feeling of comfort and puts their minds at ease. We will not tolerate bad treatment of our people. (Taylor, 2005) is a actually aright pass judgments statement. This statement lets the employees kat once how valuable they ar to the company. I t also lets the customers know who is in charge and deters customers from overstepping their boundaries. Southwest, A typic representation of freedom is Southwest Airlines vision statement. (Southwest, 2005). Southwest has developed is last by giving its employees the freedom to be comfortable and peach their minds. The company delivers its vision of freedom to its customers with advertisements that suggest the customer is now free to move about the country. Physical schoolplace or Work Environment Southwest Airlines has been successful because management realizes the value of its employees, and provides an avenue for them to let their ideas cabbage to the top. The physical workplace for Southwest Airlines employees varies from the cockpit to the boardroom and everything in between. In the sports stadium of customer suffice Southwest Airlines has stepped outside of the box by allowing employees to wear non-traditional clothing, and use a non-scripted approach to communic ating with customers. Southwest is the only! ... If you want to regain a full essay, order it on our website: OrderCustomPaper.com

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